Onyx Learn
User Guidance

Need a little help navigating Onyx learn? Access the user guides below.  If you're still stuck, reach out to support@onyxld.com

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Frequently asked questions

How do I Create a New Account (Sign up)?

To log in to your school, you have to create a new account first. There are different ways to accomplish this according to the school's available sign-up options.

Locate the Sign-up button in the top right of the Onyx Learn site, to begin creating your account.

You can create an account in Onyx Learn in 2 different ways:

1. By creating an account with your email address via the Signup form.
2. Via a Social Account such as your Facebook, Twitter, LinkedIn, Google, or Apple account.
You will be asked to confirm your social account, so make sure that you enter a valid email address. 

How do I Sign in to my Account?

After creating a new account (signup) and logging out, you can log in anytime using your personal credentials.

The sign-in is connected to the signup process, so if you used your email to sign up, you would need to use the same email to sign in, and if you used a social network to sign up, you would need to use the same social account, to sign in to your account.

What if I cannot Log in?

If you are having issues logging in to Onyx Learn, follow the steps below:

1. Make sure that the combination of e-mail and password you tried is correct. For security reasons, our error message doesn’t explicitly reference whether you made a mistake in your email or password. This is deliberately so to make it harder for malicious individuals to guess any account details.

2. If you wish to get a brand new Password, click on the Forgot your password? button.

Type the email that corresponds to your account and click OK. An email will be sent to you with a link for setting a new password for your account.

3. If you still have issues, you can contact support@onyxld.com for further assistance in setting up your password.

If you cannot find the email in your Inbox, check the spam folder, as it may have been accidentally caught by your email's spam filter. In this case, identify this message as "not junk" so that you don’t lose any future correspondence from your online school.

If you signed up through social logins, you can:
a) Either reset the password from your social login provider
b) Or you click on the "Reset Password" option in order to use the login form, with the same email which was used on the social login registration and the new password you have set.

How do I Sign-out?

If you want to log out from the online school, click on Sign out, which can be found on the top menu.

How Can I Edit my Account Details?

This article explains how to navigate to your profile page and edit your account details.

Edit the Account's Info

When logged in to Onyx Learn click on Profile on the top navigation menu.
You can click on edit to start changing your personal info.  A pop-up window will appear, in which you can update your name and email address, add your professional experience so that other members of the community can learn more about you, and add your social accounts so that others can contact you. Once you are ready, you can hit Save.
Modify General Information

General option, you can change your Username, Email, and any other information added when you signed up at the school.
Add Professional Experience - You can add text and describe your professional experience on the Professional Experience option if you wish.
Add Social Information - You can click on the Social option to share your social media account links with the school's users and admins.
Change the Password
To change your password from your Profile, select Change Password, enter your new password, and click on Save.
You can also request a password reset link, by following the steps here.
Change the Privacy Settings
You can navigate to the Privacy Settings tab to choose the cookies you want to accept and opt-in for email notifications or to receive news, tips, and other promotional material for this school.
You can also request that your account be permanently deleted or that access to your personal data be stored.
Change the Profile Picture
On the right side of this window, you can click on the Click to change to upload a picture from your local device.
Once the picture is uploaded, don't forget to click on Save.

How Can I Download an Attached File in Courses

When you are navigating on the Course player, the authors of the course may have added additional material to the learning activities. This can be identified by the attachment icon in the following two areas:
As soon as you click on the icon, the files will be unfolded, and by clicking on them you can download them to your desktop.

How Can I Purchase and Access a Product

Purchase a Product
To get enrolled on a course, navigate to the Course Catalogue page of the school, or the Sales Page. There you will find information on the pricing of the available courses, and by clicking on the Enrol button, you will be redirected to the Payment page.
Pricing Options
When purchasing a product and if there are multiple pricing options, you can choose between:
Pricing Option Description
One-off payment Unlocks the product (course or bundle) for a lifetime or a specific duration of time
Instalment plan Paying for the product (course or bundle) in fixed amounts at specified intervals 
Recurring payment Subscription products require renewals at specified intervals
Free registration Unlocks the product (course) without requiring a fee

If you fail to pay upcoming renewals for subscription or instalment plans, you will be removed from the product.

For free courses, you need to create an account in order to access their content.
Payment Process
When you click on the Enroll button in order to purchase a product, you will be redirected to the Payment page.
1. Sign up and create an account. If you already have an account, you can click on the Login button, or if you are already logged in, you can skip this step.
2. Enter your billing details (name, address, postal code, country).
3. Enter a Business Tax ID, if applicable.
4. Choose one of the available payment methods and enter your Card Number, Expiration Date, and CVC. All major credit cards are accepted.
5. If you have been provided with a discount coupon, you can redeem it in the relevant field.

Once the checkout process has been completed, the course contents will be unlocked.
If you’re using PayPal to purchase a product, then you will be redirected to PayPal to complete your purchase
Discount Coupons
If you have a coupon code, you can add it to the coupon field, and the discount will be automatically calculated in the final price. 
A few important notes:
Coupons are case-sensitive.
Coupons cannot be redeemed for installment plans.
Due to the school's settings, a coupon may, by default, be applied on the checkout page.
It's not feasible to claim two discounts for a product.
Download Invoices
You can find fully detailed invoices for all the products you have purchased on your Account page, which may be found on your school's top bar, or in your email inbox attached to the email notifications. 
Cancel Instalment Plan
If permitted, you can cancel your instalment plan by navigating to your Account page and clicking on the Cancel button.
Cancel Subscription Renewal
To cancel your Subscription plan, navigate to your Account page. You will find a Cancel Subscription button.

If you proceed, the page will display a button for the optional reactivation of the same subscription plan or the option to choose another one by clicking on Change (if available).
Expiring Courses
In most cases, once you have enrolled in a course, you will have access for a lifetime unless the course itself is set up with an expiration date. You can check before purchasing a product if it has a specific duration of access time on the Product Image while being on the payment page.
The expiration date is also visible on the Course Cards, and if you have already been enrolled in the product.
Course Dashboard
Once you purchase a product, you can access it from the After Login page, specifically the course cards, or your Profile page, which may be found on your school's topbar.
As soon as you click on the Continue button, you will be redirected to the Course Player. Browse through the sections and access the learning activity you would like to study. You can always come back and revisit any learning activity you wish. Any learning activities that you have visited/completed are marked with a checkmark.

What if I Experience Payment Issues when Purchasing a Course?

Τhere may be a case where your payment cannot be completed when trying to purchase a course. In this article, we will go over some suggestions on how to resolve the most common issues when trying to purchase a course.

Purchase via a different Payment Method
In LearnWorlds, a school can have different supported payment methods. If the school owner has enabled more than one payment method, you should be able to purchase a course using a different payment method.
Contact Your Bank
For some reason, your bank may decline the transaction (usually, this occurs if the transaction you are making is unfamiliar to the ones you usually make with your card or if you have used your card for multiple online transactions that were considered suspicious). If you contact your bank, they will be happy to allow the transaction once you retry.

Update Your Billing (Credit/Debit) Information
If you are subscribed to a monthly or annual recurring payment (e.g., subscription or instalment plan) and your credit or debit card fails, then payment will be re-tried. The billing processor of the school owner will attempt to charge you 2 additional tries.

You need to make sure there are sufficient funds in the given credit/debit card or update your credit/debit card information within this time period, otherwise, after the failed payment attempts, you will be automatically unenrolled from the course(s).

To update your billing information, you need to visit your My Account page, which should be available through the topbar links.

Contact the School Owner
If the issue persists and you are still not able to purchase a course,  after contacting your bank and trying another Payment method, then we suggest contacting our support team to assist you further and possibly give you an alternative way to purchase and get access to the course.

How Can I Communicate with the Staff and Classmates

In this guide, you will find various methods for accessing your peers' profiles, communicating with fellow students, and reaching out to Onyx Learn personnel.

Course Player - Course Discussion
During participation in an online course, within the Course player, you can find three distinct tabs: Path, Learners, and Discuss (the availability of these options may be subject to school settings).
Within the Learners section, you can locate individuals who have registered for the specific course. By selecting a particular user card, you will be redirected to that user's profile.

Click on the Contact button if you wish to send them a direct message (the availability of this option may be subject to course settings). The message will be sent to the user's inbox.
In the Discuss tab, you can find all the comments that have been posted on the Course Discussion so far, and you have the option to contribute a new comment if desired.
Notes:
You can also find the list of all users and contact them, by navigating to the school's top bar and clicking on the Other Learners option (this option may vary according to school settings). You will be redirected to the People page, where you can choose a particular user, click on the user card and you will be transferred to the user's profile page. 
In case you would like to ask anything from a specific user or member of the staff, navigate to the Discuss tab and tag them, by typing the @ in front of the username. This will result in a notification message in their inbox. The tag ability applies in the exact same way if you post anything on the Community page.

Community
On the Community page, you can make posts and polls, communicate with other users (not only the users who have enrolled in a specific course), and join different Spaces. Spaces are areas within the community where you can interact with one another. All spaces in the community belong to a Collection. 
Inbox message
To send a user a direct message, click on the Inbox option in the top bar (the location of this option may vary based on your school settings). This action will take you to the Inbox page, where you can compose your message.
To contact a teacher from your school directly, click on Ask Instructor, which is in your top bar's navigation (this option may vary according to school settings).

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